Instances unavailable for some customers

Incident Report for TapClicks

Resolved

This incident has been resolved for all impacted customers.

Thank you!

Posted Apr 01, 2019 - 17:08 UTC

Identified

A technical issue affected both the main database server and the fail-over server hosting some of our clients. For impacted clients, instances are currently unavailable until the server finishes rebooting and we will provide an update once they are back online.

We do not expect any data loss and apologize for the inconvenience.

Should you have any questions, please reach out to your customer success manager.

Posted Apr 01, 2019 - 16:09 UTC

This incident affected: TapAnalytics/TapReports and TapOrders/TapWorkflow.