Monitoring - We are currently investigating a service disruption with The Trade Desk (TTD) connector. Multiple client instances are experiencing delays in daily data fetches. While fetches typically complete within an hour, current reports are remaining in a PENDING state for extended periods.
What We Know So Far:
Root Cause: Vendor-side dependency issue within The Trade Desk's reporting API.
Impact: Reports for some clients are stuck in "Pending" status on the TTD side, preventing TapClicks from successfully ingesting the latest data.
Data Freshness: As of today, most impacted dashboards will show the latest available data from March 2, 2026. Data for March 3 and March 4 remains delayed.
Our Action Plan:
We are in direct contact with The Trade Desk, and they have confirmed they are aware of the outage. We will continue to monitor on our end will provide updates accordingly.
Mar 05, 2026 - 23:56 UTC
What We Know So Far:
Root Cause: Vendor-side dependency issue within The Trade Desk's reporting API.
Impact: Reports for some clients are stuck in "Pending" status on the TTD side, preventing TapClicks from successfully ingesting the latest data.
Data Freshness: As of today, most impacted dashboards will show the latest available data from March 2, 2026. Data for March 3 and March 4 remains delayed.
Our Action Plan:
We are in direct contact with The Trade Desk, and they have confirmed they are aware of the outage. We will continue to monitor on our end will provide updates accordingly.
Mar 05, 2026 - 23:56 UTC
Identified - Issue: We have identified on October 3rd, 2024 a issue with Meta Facebook Ads where Spend data discrepancies are impacting customers connected to the Facebook Ads Instant Connector.
Impact: Only Spend metrics are affected; all other metrics are operational as expected.
Cause:
Facebook is aware of this issue and is actively working to resolve it. Resolutions and action currently is waiting for the Facebook Ads team.
For more details and to track Facebook's progress, you can view their open ticket here: Facebook Support Bug [https://developers.facebook.com/support/bugs/1264146567913934/].
We will continue to monitor the situation and provide updates as soon as more information becomes available.
Thank you for your patience.
Oct 23, 2024 - 15:54 UTC
Impact: Only Spend metrics are affected; all other metrics are operational as expected.
Cause:
Facebook is aware of this issue and is actively working to resolve it. Resolutions and action currently is waiting for the Facebook Ads team.
For more details and to track Facebook's progress, you can view their open ticket here: Facebook Support Bug [https://developers.facebook.com/support/bugs/1264146567913934/].
We will continue to monitor the situation and provide updates as soon as more information becomes available.
Thank you for your patience.
Oct 23, 2024 - 15:54 UTC
TapAnalytics/TapReports
Operational
TapOrders/TapWorkflow
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance