Update - Fetches today continue to complete after close monitoring. We are marking the incident for fetch failures as resolved in the meantime.
We are still in the process of working with the new metric fields as an enhancement separately.
Apr 24, 2025 - 18:24 UTC
We are still in the process of working with the new metric fields as an enhancement separately.
Apr 24, 2025 - 18:24 UTC
Monitoring - Instagram has deprecated the "Impressions" field from the Professional API that was causing recent fetch issues. TapClicks has updated our system to discontinue requests for the impression metric to unblock data fetches for customers. Your historical impressions data that was previously stored within TapClicks will still be accessible in TapClicks but new impression data will no longer be supported by the Instagram API.
We will be working on introducing new fields per Instagram's recent changes.
Apr 24, 2025 - 01:27 UTC
We will be working on introducing new fields per Instagram's recent changes.
Apr 24, 2025 - 01:27 UTC
Identified - We are currently investigating an issue affecting the retrieval of recent metrics from the Instagram API. A recent change made by Instagram appears to be causing interruptions for some users attempting to access this data.
Our team is actively working to adapt to the update. We will provide further updates as more information becomes available.
Thank you for your patience and understanding.
Apr 23, 2025 - 19:39 UTC
Our team is actively working to adapt to the update. We will provide further updates as more information becomes available.
Thank you for your patience and understanding.
Apr 23, 2025 - 19:39 UTC
Identified - Issue: We have identified on October 3rd, 2024 a issue with Meta Facebook Ads where Spend data discrepancies are impacting customers connected to the Facebook Ads Instant Connector.
Impact: Only Spend metrics are affected; all other metrics are operational as expected.
Cause:
Facebook is aware of this issue and is actively working to resolve it. Resolutions and action currently is waiting for the Facebook Ads team.
For more details and to track Facebook's progress, you can view their open ticket here: Facebook Support Bug [https://developers.facebook.com/support/bugs/1264146567913934/].
We will continue to monitor the situation and provide updates as soon as more information becomes available.
Thank you for your patience.
Oct 23, 2024 - 15:54 UTC
Impact: Only Spend metrics are affected; all other metrics are operational as expected.
Cause:
Facebook is aware of this issue and is actively working to resolve it. Resolutions and action currently is waiting for the Facebook Ads team.
For more details and to track Facebook's progress, you can view their open ticket here: Facebook Support Bug [https://developers.facebook.com/support/bugs/1264146567913934/].
We will continue to monitor the situation and provide updates as soon as more information becomes available.
Thank you for your patience.
Oct 23, 2024 - 15:54 UTC
TapAnalytics/TapReports
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Operational
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