Identified - Issue: We have identified on October 3rd, 2024 a issue with Meta Facebook Ads where Spend data discrepancies are impacting customers connected to the Facebook Ads Instant Connector.
Impact: Only Spend metrics are affected; all other metrics are operational as expected. Cause:
Facebook is aware of this issue and is actively working to resolve it. Resolutions and action currently is waiting for the Facebook Ads team.
Resolved -
The Trade Desk (TTD) team has confirmed that a fix has been implemented on their end to resolve the reporting outage. We are now seeing data fetches for customers completing successfully, including the backfill of data for March 3 and March 4.While most fetches have already finished, we are still monitoring a few remaining active sessions. We have verified that even for the fetches still in progress, data mappings are successful, indicating that the data is flowing correctly.
If you are still encountering discrepancies, please contact support@tapclicks.com
Mar 6, 21:31 UTC
Update -
We are seeing significant improvement in data ingestion for The Trade Desk (TTD). As of today, the majority of data fetches are completing successfully. While some fetches remain in progress, we have verified that the mappings for these active fetches are already showing successful results
We will continue to monitor on our end as we await for confirmation by The Trade Desk Team.
Mar 6, 19:25 UTC
Monitoring -
We are currently investigating a service disruption with The Trade Desk (TTD) connector. Multiple client instances are experiencing delays in daily data fetches. While fetches typically complete within an hour, current reports are remaining in a PENDING state for extended periods.
What We Know So Far:
Root Cause: Vendor-side dependency issue within The Trade Desk's reporting API.
Impact: Reports for some clients are stuck in "Pending" status on the TTD side, preventing TapClicks from successfully ingesting the latest data.
Data Freshness: As of today, most impacted dashboards will show the latest available data from March 2, 2026. Data for March 3 and March 4 remains delayed.
Our Action Plan: We are in direct contact with The Trade Desk, and they have confirmed they are aware of the outage. We will continue to monitor on our end will provide updates accordingly.
Mar 5, 23:56 UTC
