TapClicks Status

Facebook Ads - Issues Rendering Ad Previews

Monitoring - As we continue to wait on Facebook Engineering, we have added the fields “Desktop Preview URL” and “Mobile Preview URL” that can be used in reports which serve as a clickable link to the preview.”
Feb 03, 2022 - 18:29 UTC

Identified - This issue is now affecting Facebook Ads mobile ad previews as well.

These previews will render fine on dashboards if you enable the "Display preview as iframe ?" option in the "Styles" section of the widget edition window.

However, they will often show an error in dashboard exports, or on dashboards directly if that option is not turned on.

Details can be found on the public bug report with Facebook, which you can comment on if this is affecting you to help them prioritize the resolution of this issue:
https://developers.facebook.com/support/bugs/146323590885933/
Jul 27, 2021 - 20:20 UTC

Investigating - Hello!

We are having a global issue with Facebook Ads. The issue is that we have vendor limitations to generate Desktop Previews. When exporting to pdf, Desktop previews don't show up on several instances for several clients. This issue is happening for the Desktop Preview metric of Facebook Ads → Ads Data View. This is affecting the automated reports. This issue has been reported to Facebook via the FB developers portal but they haven't come up with a solution yet.

Ticket on FB portal: https://developers.facebook.com/support/bugs/146323590885933/

Several clients are being affected. If you are one of those clients, we would encourage you to comment on the Facebook ticket above, and reach out to your Facebook representative.

Since this is a Vendor bug, we will need Facebook to fix this issue and with not much of a response from their end, we are looking for different ways and channels through which we can escalate this to achieve faster resolution from the Vendor.

Thank you.
Jul 21, 2021 - 18:09 UTC

TapAnalytics/TapReports Operational

TapOrders/TapWorkflow Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 30, 2022

No incidents reported today.

Sep 29, 2022

Vendor API: Google Ads Fetch Failure

Resolved - Our partners at Google have addressed their fix and all Google Ads fetches have been completed successfully.

If you have additional concerns with your Google Ads fetches, please feel free to reach out to support@tapclicks.com.
Sep 29, 19:02 UTC

Investigating - Vendor API Issue: Google Ads data fetches have been failing for some of our clients. This is a global issue affecting all other data reporting solution providers as well. Google has acknowledged the issue and is actively working on a fix.

We will closely monitor and work with our friends at Google to provide further updates as they become available.
Sep 28, 23:23 UTC

Sep 28, 2022

Sep 27, 2022

PPT Report Download issue

Resolved - PPT extracts should be stabilized now. If you encounter formatting issues with the PPT extracts please continue to report those through the support organization and we will address them on an individual basis.

Thanks for your patience as we worked through these issues.
Sep 27, 17:58 UTC

Update - Thanks to everyone for your patience as we continue to work through font related issues on Report Studio. As you may appreciate, it is often tedious work to identify and fix all font conversion issues for the 16 fonts that Report Studio currently supports. We have addressed many of the glaring items but are continuing to test and correct less commonly encountered problems. We are keeping this status open until we are confident that we've comprehensively addressed the reported issues and ask that you please continue to report font related problems if they are encountered with support@tapclicks.com so we can get them addressed.
Apr 26, 23:53 UTC

Update - UPDATE: With tonight’s March Release, we plan to release a fix for users that are using Adobe API for PPTX exports along with the Century Gothic font in reports.

We will continue to work on other fonts and will provide additional updates as they become available. If you have additional questions, please reach out to support@tapclicks.com.
Mar 17, 21:44 UTC

Update - UPDATE: The patch this evening will include an improvement for bold fonts in Report Studio PPTX exports as a part of today's patch.
Bold font support is being added back for text widgets and for certain variables that are bolded in other widgets.
NOTE:
For the media widget bold text will (continue) appearing as normal text. However, we hope to add support in tomorrow's planned hotfix.

After today's patch, there will continue to be some known issues with how certain fonts behave when using either the PPT export preliminary solution (ie. Adobe) or the original export solution.

We continue to make progress in identifying and fixing the individual incompatibilities and will update here as we continue to make progress.
Mar 4, 00:46 UTC

Update - Update: We push a fix for the image preview issue that users experienced when trying to export either PDF or PPTX. If you continue to experience image preview issues after the fix, please raise the issue with support@tapclicks.com
Mar 2, 16:00 UTC

Update - Report Studio customers - We continue to work to resolve the several issues regarding the usage of PDF and PPT exports from Report Studio. High quality, attractive report exports from Report Studio continue to be our highest priority and we will post updates as we progress through the resolution.

Update 2/24/2022 -- 1 - Editing - The ability to edit elements in PPT exports from Report Studio is limited until we complete the testing/integration of the preliminary solution against all our use cases. Account managers can enable our preliminary solution for clients who encounter this problem.

Update 2/24/2022 -- 2 - Font Support with the above preliminary solution. Support for the below fonts is actively being addressed. There are still some spacing and font conversion issues in reports. We are continuing to make updates/changes as they become available and will update this section as items are resolved.
Century Gothic
Helvetica
Lato
Lucinda Grand
Roboto Light, Regular, Black
Playfair Display Black

As of the 2/24 patch all Bolded text is being reverted to non-Bold to address the legibility of the characters. Reports should be more legible when Bold characters are used. We continue to work on resolution across all font types and to bring back Bold support.

Update 2/24/2022 - RESOLVED - 3 - Font Support overall - There were some inconsistencies experienced between a Report Studio exported using the application vs a Report Studio generated using scheduled reports. PDFs and PPTs exported from the platform should now behave consistently between exports from the UI and the scheduled reports.
Feb 25, 02:35 UTC

Monitoring - Report Studio customers - We are aware of several issues regarding the usage of PDF and PPT exports from Report Studio. These issues began earlier this month and create several negative effects, some which seem similar to each other. High quality, attractive report exports from Report Studio are our highest priority and the team is actively working on these various issues concurrently and involving any third party tools that are used in the process.

Currently we are aware of several types of issues:
1 - Editing - The ability to edit elements in PPT exports from Report Studio is significantly limited. - If you are encountering this issue we have a preliminary solution and please reach out to your account manager for help addressing this. We will be introducing some changes in an upcoming release for all users to bring back the required editability

2 - Font Support with the above preliminary solution. - Currently users on the preliminary solution who are using the following fonts in their Report Studio reports may see spacing (kerning) and changes to styling when exporting PPT specifically. We will be addressing these as we finalize the preliminary solution for release. We will provide more information as we finalize the long term solution.
Century Gothic
Helvetica
Lato
Lucinda Grand
Roboto Light, Regular, Black
Playfair Display Black

3 - Font Support overall - There may be some inconsistencies experienced between a Report Studio exported using the application vs a Report Studio generated using scheduled reports. Our teams internally are working to correct this and ensure the highest quality and consistent reports are available from both downloaded and scheduled reports. This applies to both PDFs and PPTs exported from the platform and we will update once this is corrected.
Feb 23, 02:43 UTC

Identified - We believe the issue with downloading PPT files from Report Studio has been resolved for most cases. However, we continue to work on the issue to resolve the handful of remaining cases. Additionally, we continue to work with the third party service to resolve the recent PPT layer/formatting issues.
Feb 4, 23:28 UTC

Investigating - Following a change by a third-party vendor, some TapClicks clients are currently experiencing issues with downloading PPT files from Report Studio as well as changes to the structure of layers in downloaded PPT files. TapClicks is working with the third-party vendor for resolution.
Feb 3, 18:05 UTC

Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022

No incidents reported.

Sep 20, 2022

No incidents reported.

Sep 19, 2022

No incidents reported.

Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.

Sep 16, 2022

No incidents reported.