Identified - Issue: We have identified on October 3rd, 2024 a issue with Meta Facebook Ads where Spend data discrepancies are impacting customers connected to the Facebook Ads Instant Connector.
Impact: Only Spend metrics are affected; all other metrics are operational as expected. Cause:
Facebook is aware of this issue and is actively working to resolve it. Resolutions and action currently is waiting for the Facebook Ads team.
Performance has remained stable, with no new irregularities observed. We will continue collaborating with our partner to enhance systems and implement measures to prevent similar incidents in the future.
Jan 14, 17:21 UTC
Update -
Update: Performance has returned to normal after the maintenance reboot conducted on Saturday.
However, the root cause of the issue remains unclear, and we are continuing our monitoring and investigation. Further updates will be provided as we gather more information.
Jan 13, 03:52 UTC
Monitoring -
Monitoring: We are currently experiencing slower-than-usual performance across several services. The issue has been traced to an external DNS service provider experiencing disruptions. Our team has reported the issue to the provider and is actively monitoring their updates.
Impact: Users may notice delays in loading pages, API responses, and other service-related interactions. This issue is affecting multiple regions and may cause intermittent slowdowns.
Next Steps: We have reported the issue to the DNS provider. Our team is closely monitoring the situation for updates and resolution.
Thank you for your patience as we work to resolve this issue.
Jan 10, 23:15 UTC
