Monitoring - As we continue to wait on Facebook Engineering, we have added the fields “Desktop Preview URL” and “Mobile Preview URL” that can be used in reports which serve as a clickable link to the preview.”
Feb 03, 2022 - 18:29 UTC
Identified - This issue is now affecting Facebook Ads mobile ad previews as well.

These previews will render fine on dashboards if you enable the "Display preview as iframe ?" option in the "Styles" section of the widget edition window.

However, they will often show an error in dashboard exports, or on dashboards directly if that option is not turned on.

Details can be found on the public bug report with Facebook, which you can comment on if this is affecting you to help them prioritize the resolution of this issue:
https://developers.facebook.com/support/bugs/146323590885933/

Jul 27, 2021 - 20:20 UTC
Investigating - Hello!

We are having a global issue with Facebook Ads. The issue is that we have vendor limitations to generate Desktop Previews. When exporting to pdf, Desktop previews don't show up on several instances for several clients. This issue is happening for the Desktop Preview metric of Facebook Ads → Ads Data View. This is affecting the automated reports. This issue has been reported to Facebook via the FB developers portal but they haven't come up with a solution yet.

Ticket on FB portal: https://developers.facebook.com/support/bugs/146323590885933/

Several clients are being affected. If you are one of those clients, we would encourage you to comment on the Facebook ticket above, and reach out to your Facebook representative.

Since this is a Vendor bug, we will need Facebook to fix this issue and with not much of a response from their end, we are looking for different ways and channels through which we can escalate this to achieve faster resolution from the Vendor.

Thank you.

Jul 21, 2021 - 18:09 UTC
Identified - Connecting new Shopify accounts: Users who are looking to connect a new Shopify connection are currently unable to. TapClicks has been in contact with Shopify to update the connector version required.

Existing connections users have established are still fetching data normally.

If you are attempting to connect a new Shopify connection and hitting this issue, please reach out to support@tapclicks.com if you haven’t already done so

Nov 03, 2022 - 15:30 UTC
TapAnalytics/TapReports Operational
TapOrders/TapWorkflow Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 23, 2024

No incidents reported today.

Feb 22, 2024
Resolved - Update:
Fetches have been completed successfully and behaving as expected for the majority of customers.

If you are still experiencing issues or have additional questions, please reach out to our support team at support@tapclicks.com.

Thank you

Feb 22, 23:37 UTC
Monitoring - Update:

Our partners at Simpli.fi has made a fix on their end and TapClicks has relaunched our fetch to repull data from today's fetch.

Feb 22, 18:21 UTC
Identified - Issue:
Simpli.fi API is returning errors when TapClicks calls upon the Simpli.fi API.

Impact:
Simpli.fi API users who are requesting similar reports are impacted. Therefore, TapClicks Customers connected to the Simpli.fi Instant On connector are also impacted.

Previously stored Simpli.fi data before this error is still available in TapClicks. Once Simpli.fi issues a fix, a refetch will occur to update new data.

ETA:
We have reached out to our Partners at Simpli.fi and they have identified the issue and working on a resolution.

Feb 22, 16:12 UTC
Feb 21, 2024

No incidents reported.

Feb 20, 2024

No incidents reported.

Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024

No incidents reported.

Feb 15, 2024

No incidents reported.

Feb 14, 2024

No incidents reported.

Feb 13, 2024

No incidents reported.

Feb 12, 2024

No incidents reported.

Feb 11, 2024

No incidents reported.

Feb 10, 2024

No incidents reported.

Feb 9, 2024

No incidents reported.