Identified - Issue: We have identified on October 3rd, 2024 a issue with Meta Facebook Ads where Spend data discrepancies are impacting customers connected to the Facebook Ads Instant Connector.

Impact: Only Spend metrics are affected; all other metrics are operational as expected.
Cause:

Facebook is aware of this issue and is actively working to resolve it. Resolutions and action currently is waiting for the Facebook Ads team.

For more details and to track Facebook's progress, you can view their open ticket here: Facebook Support Bug [https://developers.facebook.com/support/bugs/1264146567913934/].

We will continue to monitor the situation and provide updates as soon as more information becomes available.

Thank you for your patience.

Oct 23, 2024 - 15:54 UTC
TapAnalytics/TapReports Operational
TapOrders/TapWorkflow Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 3, 2024

No incidents reported today.

Dec 2, 2024

No incidents reported.

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

Nov 28, 2024

No incidents reported.

Nov 27, 2024

No incidents reported.

Nov 26, 2024
Resolved - Summary:
We have successfully resolved the issue identified with Simpli.fi reports generated between November 18th, 4:30 PM (CST) and November 22nd, 12:00 PM (CST).

Resolution Details:
TapClicks has ran a refetch of all impacted data from Simpli.fi. Reports for the affected timeframe now reflect Simpli.fi corrected data for the following data sets:

New Ads
Geo-Fences
Audience/Segments

What You Should Do:
If you previously pulled reports during the affected timeframe, we recommend re-generating those reports to ensure accuracy. If you encounter any discrepancies, please contact our support team for further assistance.

We appreciate your patience and understanding while we worked to resolve this issue.

Nov 26, 23:39 UTC
Identified - Simpli.fi has notified us of a potential discrepancy in the API dataset that affected select reports between November 18th, 4:30 PM (CST) and November 22nd, 12:00 PM (CST). During this period, some reports may have yielded incomplete or missing data for the following data sets:

New Ads
Geo-Fences
Audience/Segments

This issue is specific to campaigns where new Ads, Geo-Fences, or Audiences/Segments were added during the affected timeframe AND reports were generated for these campaigns.

Simpli.fi has taken action to correcting this dataset. TapClicks will proactively initiate a refetch of all impacted data from Simpli.fi to ensure accurate and complete reporting.

What You Should Do:
If you have concerns about specific campaigns or reports generated during the impact window, please feel free to reach out to our support team.

We will update this notice once the refetch is completed.

Thank you for your understanding and patience as we address this issue.

Nov 25, 21:22 UTC
Nov 25, 2024
Nov 24, 2024

No incidents reported.

Nov 23, 2024

No incidents reported.

Nov 22, 2024

No incidents reported.

Nov 21, 2024

No incidents reported.

Nov 20, 2024

No incidents reported.

Nov 19, 2024

No incidents reported.