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TapAnalytics/TapReports
Operational
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Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 5, 2024
No incidents reported today.
Oct 4, 2024
No incidents reported.
Oct 3, 2024
No incidents reported.
Oct 2, 2024
No incidents reported.
Oct 1, 2024
No incidents reported.
Sep 30, 2024
Resolved -
Facebook Insights API issues for deprecated Metrics have been moved to resolved. Previous Fetches that have failed due to these metrics have been completing successfully for the past few days of monitoring.
If you are experiencing new issues, please contact support@tapclicks.com.
Thank you
Sep 30, 18:37 UTC
If you are experiencing new issues, please contact support@tapclicks.com.
Thank you
Sep 30, 18:37 UTC
Monitoring -
Update:
We have implemented updates to adjust for these API changes, and the daily data fetch for the majority of customers has been completing successfully today. We are continuing to monitor the system closely to ensure consistent performance.
Historical Data: All previously stored data in TapClicks remains unaffected.
New Data Fetches: The majority of daily fetches are now working as expected.
Deprecated Metrics: Metrics that have been deprecated by Facebook are now labeled as such in TapClicks reports.
Next Steps:
If you are still experiencing connection issues with the Facebook Insights API, please reach out to our support team at support@tapclicks.com so we can assist you directly.
Sep 27, 15:27 UTC
We have implemented updates to adjust for these API changes, and the daily data fetch for the majority of customers has been completing successfully today. We are continuing to monitor the system closely to ensure consistent performance.
Historical Data: All previously stored data in TapClicks remains unaffected.
New Data Fetches: The majority of daily fetches are now working as expected.
Deprecated Metrics: Metrics that have been deprecated by Facebook are now labeled as such in TapClicks reports.
Next Steps:
If you are still experiencing connection issues with the Facebook Insights API, please reach out to our support team at support@tapclicks.com so we can assist you directly.
Sep 27, 15:27 UTC
Identified -
Description:
We are currently experiencing global issues with the Facebook Insights API, impacting all users of this integration. Facebook has implemented changes to their API, including the deprecation of certain metrics as detailed in their changelog and blog posts:
Facebook API Changelog: https://developers.facebook.com/docs/pages-api/changelog/
Facebook Insights Metrics Removal Blog: https://developers.facebook.com/blog/post/2024/06/17/page-insights-metrics-removal/
These changes may cause disruptions or missing data for new data being fetched via the TapClicks platform.
Impact:
Historical Data: Any historical data that has already been stored in TapClicks is unaffected and remains fully accessible.
New Data Fetches: This issue is causing delays and potential gaps in new data being fetched via the Facebook Insights API, affecting daily data retrieval.
TapClicks Response:
We are actively working to deprecate the affected metrics from our API calls to bypass these errors. Moving forward, metrics that have been deprecated by Facebook by this change will be clearly labeled as such in your reports, ensuring transparency and accuracy.
Current Status:
We are investigating the full impact of these changes and working to update our system accordingly to reflect the changes. We expect to have this completed for 9/27. We are also monitoring Facebook’s updates to ensure minimal disruption going forward.
Thank you for your patience and understanding
Sep 26, 15:48 UTC
We are currently experiencing global issues with the Facebook Insights API, impacting all users of this integration. Facebook has implemented changes to their API, including the deprecation of certain metrics as detailed in their changelog and blog posts:
Facebook API Changelog: https://developers.facebook.com/docs/pages-api/changelog/
Facebook Insights Metrics Removal Blog: https://developers.facebook.com/blog/post/2024/06/17/page-insights-metrics-removal/
These changes may cause disruptions or missing data for new data being fetched via the TapClicks platform.
Impact:
Historical Data: Any historical data that has already been stored in TapClicks is unaffected and remains fully accessible.
New Data Fetches: This issue is causing delays and potential gaps in new data being fetched via the Facebook Insights API, affecting daily data retrieval.
TapClicks Response:
We are actively working to deprecate the affected metrics from our API calls to bypass these errors. Moving forward, metrics that have been deprecated by Facebook by this change will be clearly labeled as such in your reports, ensuring transparency and accuracy.
Current Status:
We are investigating the full impact of these changes and working to update our system accordingly to reflect the changes. We expect to have this completed for 9/27. We are also monitoring Facebook’s updates to ensure minimal disruption going forward.
Thank you for your patience and understanding
Sep 26, 15:48 UTC
Sep 29, 2024
No incidents reported.
Sep 28, 2024
No incidents reported.
Sep 27, 2024
Sep 26, 2024
Sep 25, 2024
No incidents reported.
Sep 24, 2024
No incidents reported.
Sep 23, 2024
No incidents reported.
Sep 22, 2024
No incidents reported.
Sep 21, 2024
No incidents reported.