Resolved -
This issue has been resolved - if you have any questions about your scheduled reports, please reach out to support@tapclicks.com.
Oct 26, 19:04 UTC
Monitoring -
The vast majority of impacted scheduled reports have been resent. We are still monitoring and will provide an update later today.
Oct 20, 15:27 UTC
Update -
Impacted scheduled reports are now being resent for all instances whose data load has completed. We will provide another update in the morning.
Thank you for your patience.
Oct 20, 03:51 UTC
Update -
The failed data loads have all been restarted and we are monitoring. Once they complete, we will be able to start resending impacted scheduled reports.
Oct 19, 17:54 UTC
Identified -
Approximately 25% of our data load processes failed this morning due to an infrastructure configuration change. We have resolved the issue and are currently re-running the failed data loads.
We are also evaluating the impact on scheduled reports and will resend any affected reports as soon as the data loads complete.
We apologize for the inconvenience and appreciate your patience.
Oct 19, 14:22 UTC
