Identified - Issue: We have identified on October 3rd, 2024 a issue with Meta Facebook Ads where Spend data discrepancies are impacting customers connected to the Facebook Ads Instant Connector.
Impact: Only Spend metrics are affected; all other metrics are operational as expected. Cause:
Facebook is aware of this issue and is actively working to resolve it. Resolutions and action currently is waiting for the Facebook Ads team.
Resolved -
X (Twitter) has confirmed that the technical issues affecting their API and platform services have been resolved.
Our system is currently processing a backfill to retrieve any data that was missed during the outage. You should see your dashboards fully updated within the next few hours, depending on the volume of data.
Note on Connections: If you attempted to re-authenticate or add an X connection during the outage and encountered an error, you may now retry those actions. All existing connections should resume functioning automatically.
Thank you for your patience while we monitored this external service disruption.
Apr 2, 17:15 UTC
Monitoring -
We are currently investigating reports of data fetch failures and connectivity issues affecting the X (Twitter) data source. This appears to be related to a wider service disruption with the X API, which is impacting third-party platforms globally.
What this means for you:
Data Refreshes: Scheduled data fetches for X (Twitter) may fail or be delayed.
Dashboards: Some widgets and reports relying on X data may show "No Data" or encounter loading errors.
Connection Management: Attempts to re-authenticate or add new X connections may be unsuccessful at this time.
Next Steps: Our engineering team is monitoring the situation closely. We will provide further updates as more information becomes available or as service is restored by X. Once the API is stable, TapClicks will automatically attempt to backfill any missed data.
No action is required from you at this time. We apologize for any inconvenience caused by this external disruption.
Apr 2, 15:32 UTC
