Update - Thanks to everyone for your patience as we continue to work through font related issues on Report Studio. As you may appreciate, it is often tedious work to identify and fix all font conversion issues for the 16 fonts that Report Studio currently supports. We have addressed many of the glaring items but are continuing to test and correct less commonly encountered problems. We are keeping this status open until we are confident that we've comprehensively addressed the reported issues and ask that you please continue to report font related problems if they are encountered with support@tapclicks.com so we can get them addressed.
Apr 26, 23:53 UTC
Update - UPDATE: With tonight’s March Release, we plan to release a fix for users that are using Adobe API for PPTX exports along with the Century Gothic font in reports.

We will continue to work on other fonts and will provide additional updates as they become available. If you have additional questions, please reach out to support@tapclicks.com.

Mar 17, 21:44 UTC
Update - UPDATE: The patch this evening will include an improvement for bold fonts in Report Studio PPTX exports as a part of today's patch.
Bold font support is being added back for text widgets and for certain variables that are bolded in other widgets.
NOTE:
For the media widget bold text will (continue) appearing as normal text. However, we hope to add support in tomorrow's planned hotfix.

After today's patch, there will continue to be some known issues with how certain fonts behave when using either the PPT export preliminary solution (ie. Adobe) or the original export solution.

We continue to make progress in identifying and fixing the individual incompatibilities and will update here as we continue to make progress.

Mar 4, 00:46 UTC
Update - Update: We push a fix for the image preview issue that users experienced when trying to export either PDF or PPTX. If you continue to experience image preview issues after the fix, please raise the issue with support@tapclicks.com
Mar 2, 16:00 UTC
Update - Report Studio customers - We continue to work to resolve the several issues regarding the usage of PDF and PPT exports from Report Studio. High quality, attractive report exports from Report Studio continue to be our highest priority and we will post updates as we progress through the resolution.

Update 2/24/2022 -- 1 - Editing - The ability to edit elements in PPT exports from Report Studio is limited until we complete the testing/integration of the preliminary solution against all our use cases. Account managers can enable our preliminary solution for clients who encounter this problem.

Update 2/24/2022 -- 2 - Font Support with the above preliminary solution. Support for the below fonts is actively being addressed. There are still some spacing and font conversion issues in reports. We are continuing to make updates/changes as they become available and will update this section as items are resolved.
Century Gothic
Helvetica
Lato
Lucinda Grand
Roboto Light, Regular, Black
Playfair Display Black

As of the 2/24 patch all Bolded text is being reverted to non-Bold to address the legibility of the characters. Reports should be more legible when Bold characters are used. We continue to work on resolution across all font types and to bring back Bold support.

Update 2/24/2022 - RESOLVED - 3 - Font Support overall - There were some inconsistencies experienced between a Report Studio exported using the application vs a Report Studio generated using scheduled reports. PDFs and PPTs exported from the platform should now behave consistently between exports from the UI and the scheduled reports.

Feb 25, 02:35 UTC
Monitoring - Report Studio customers - We are aware of several issues regarding the usage of PDF and PPT exports from Report Studio. These issues began earlier this month and create several negative effects, some which seem similar to each other. High quality, attractive report exports from Report Studio are our highest priority and the team is actively working on these various issues concurrently and involving any third party tools that are used in the process.

Currently we are aware of several types of issues:
1 - Editing - The ability to edit elements in PPT exports from Report Studio is significantly limited. - If you are encountering this issue we have a preliminary solution and please reach out to your account manager for help addressing this. We will be introducing some changes in an upcoming release for all users to bring back the required editability

2 - Font Support with the above preliminary solution. - Currently users on the preliminary solution who are using the following fonts in their Report Studio reports may see spacing (kerning) and changes to styling when exporting PPT specifically. We will be addressing these as we finalize the preliminary solution for release. We will provide more information as we finalize the long term solution.
Century Gothic
Helvetica
Lato
Lucinda Grand
Roboto Light, Regular, Black
Playfair Display Black

3 - Font Support overall - There may be some inconsistencies experienced between a Report Studio exported using the application vs a Report Studio generated using scheduled reports. Our teams internally are working to correct this and ensure the highest quality and consistent reports are available from both downloaded and scheduled reports. This applies to both PDFs and PPTs exported from the platform and we will update once this is corrected.

Feb 23, 02:43 UTC
Identified - We believe the issue with downloading PPT files from Report Studio has been resolved for most cases. However, we continue to work on the issue to resolve the handful of remaining cases. Additionally, we continue to work with the third party service to resolve the recent PPT layer/formatting issues.
Feb 4, 23:28 UTC
Investigating - Following a change by a third-party vendor, some TapClicks clients are currently experiencing issues with downloading PPT files from Report Studio as well as changes to the structure of layers in downloaded PPT files. TapClicks is working with the third-party vendor for resolution.
Feb 3, 18:05 UTC
Monitoring - As we continue to wait on Facebook Engineering, we have added the fields “Desktop Preview URL” and “Mobile Preview URL” that can be used in reports which serve as a clickable link to the preview.”
Feb 3, 18:29 UTC
Identified - This issue is now affecting Facebook Ads mobile ad previews as well.

These previews will render fine on dashboards if you enable the "Display preview as iframe ?" option in the "Styles" section of the widget edition window.

However, they will often show an error in dashboard exports, or on dashboards directly if that option is not turned on.

Details can be found on the public bug report with Facebook, which you can comment on if this is affecting you to help them prioritize the resolution of this issue:
https://developers.facebook.com/support/bugs/146323590885933/

Jul 27, 20:20 UTC
Investigating - Hello!

We are having a global issue with Facebook Ads. The issue is that we have vendor limitations to generate Desktop Previews. When exporting to pdf, Desktop previews don't show up on several instances for several clients. This issue is happening for the Desktop Preview metric of Facebook Ads → Ads Data View. This is affecting the automated reports. This issue has been reported to Facebook via the FB developers portal but they haven't come up with a solution yet.

Ticket on FB portal: https://developers.facebook.com/support/bugs/146323590885933/

Several clients are being affected. If you are one of those clients, we would encourage you to comment on the Facebook ticket above, and reach out to your Facebook representative.

Since this is a Vendor bug, we will need Facebook to fix this issue and with not much of a response from their end, we are looking for different ways and channels through which we can escalate this to achieve faster resolution from the Vendor.

Thank you.

Jul 21, 18:09 UTC
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