Monitoring - Widgets on instances on our Big Data Package should now reflect the latest information that we have. However, due to the issue we encountered earlier today, the data load process (fetches) for some data sources, including Google Analytics 4, was impacted on certain instances on the Big Data Package. Our team has relaunched impacted fetches. If any of your fetches were impacted by this issue, this would be visible on our Data Load Status screen, so you can check or reach out to our Support Team if you need more specific information.
May 05, 2026 - 16:05 UTC
May 05, 2026 - 16:05 UTC
Investigating - We encountered technical difficulties with an external vendor overnight, and this has impacted access to data for clients on our Big Data Package, where widgets were not loading. This has been restored, but data that we have loaded earlier today has not been fully synced to the Big Data Package provider yet, so clients on that package may see slightly outdated data on their widgets. We expect this to be resolved within a few hours, and will provide another update then. We apologize for the inconvenience.
May 05, 2026 - 13:37 UTC
May 05, 2026 - 13:37 UTC
Identified - Issue: We have identified on October 3rd, 2024 a issue with Meta Facebook Ads where Spend data discrepancies are impacting customers connected to the Facebook Ads Instant Connector.
Impact: Only Spend metrics are affected; all other metrics are operational as expected.
Cause:
Facebook is aware of this issue and is actively working to resolve it. Resolutions and action currently is waiting for the Facebook Ads team.
For more details and to track Facebook's progress, you can view their open ticket here: Facebook Support Bug [https://developers.facebook.com/support/bugs/1264146567913934/].
We will continue to monitor the situation and provide updates as soon as more information becomes available.
Thank you for your patience.
Oct 23, 2024 - 15:54 UTC
Impact: Only Spend metrics are affected; all other metrics are operational as expected.
Cause:
Facebook is aware of this issue and is actively working to resolve it. Resolutions and action currently is waiting for the Facebook Ads team.
For more details and to track Facebook's progress, you can view their open ticket here: Facebook Support Bug [https://developers.facebook.com/support/bugs/1264146567913934/].
We will continue to monitor the situation and provide updates as soon as more information becomes available.
Thank you for your patience.
Oct 23, 2024 - 15:54 UTC
TapAnalytics/TapReports
Operational
TapOrders/TapWorkflow
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance