Identified - Summary
We are currently investigating a widespread issue affecting the CallRail connector. While data fetches may appear to complete, the data is not being pulled properly into the system. This is causing existing mapping lists to display as "no longer available" across all connected instances.
Issue: Our team has observed a change in how account identifiers are being returned through the CallRail API.
Impact: This change affects the system's ability to match your existing configurations with the data currently being provided.
Scope: This is currently impacting all instances connected to CallRail. Historical data already loaded into TapClicks remains fine but you may observe discrepancies or prevented from retrieving newer data until this issue is resolved.
Next Steps: TapClicks is dependent on CallRail for updates and is coordinating with the CallRail technical team to reestablish our connection to the CallRail API.
Next Update: We will provide further information once the technical alignment between both platforms is finalized.
Feb 13, 2026 - 19:45 UTC
We are currently investigating a widespread issue affecting the CallRail connector. While data fetches may appear to complete, the data is not being pulled properly into the system. This is causing existing mapping lists to display as "no longer available" across all connected instances.
Issue: Our team has observed a change in how account identifiers are being returned through the CallRail API.
Impact: This change affects the system's ability to match your existing configurations with the data currently being provided.
Scope: This is currently impacting all instances connected to CallRail. Historical data already loaded into TapClicks remains fine but you may observe discrepancies or prevented from retrieving newer data until this issue is resolved.
Next Steps: TapClicks is dependent on CallRail for updates and is coordinating with the CallRail technical team to reestablish our connection to the CallRail API.
Next Update: We will provide further information once the technical alignment between both platforms is finalized.
Feb 13, 2026 - 19:45 UTC
Identified - Issue: We have identified on October 3rd, 2024 a issue with Meta Facebook Ads where Spend data discrepancies are impacting customers connected to the Facebook Ads Instant Connector.
Impact: Only Spend metrics are affected; all other metrics are operational as expected.
Cause:
Facebook is aware of this issue and is actively working to resolve it. Resolutions and action currently is waiting for the Facebook Ads team.
For more details and to track Facebook's progress, you can view their open ticket here: Facebook Support Bug [https://developers.facebook.com/support/bugs/1264146567913934/].
We will continue to monitor the situation and provide updates as soon as more information becomes available.
Thank you for your patience.
Oct 23, 2024 - 15:54 UTC
Impact: Only Spend metrics are affected; all other metrics are operational as expected.
Cause:
Facebook is aware of this issue and is actively working to resolve it. Resolutions and action currently is waiting for the Facebook Ads team.
For more details and to track Facebook's progress, you can view their open ticket here: Facebook Support Bug [https://developers.facebook.com/support/bugs/1264146567913934/].
We will continue to monitor the situation and provide updates as soon as more information becomes available.
Thank you for your patience.
Oct 23, 2024 - 15:54 UTC
TapAnalytics/TapReports
Operational
TapOrders/TapWorkflow
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance