Update - We sincerely appreciate your patience and partnership as our teams continue working around the clock on investigation, remediation, and restoration activities.
A few key points as we continue this process:
• Data connections and integrations have been temporarily suspended as an intentional precautionary measure. Please do not attempt to reconnect at this time.
• Once our experts complete their validation and an all-clear is confirmed, you will be notified regarding safe reactivation of credentials, tokens, and integrations
• TapAnalytics and Reporting functionality remain operational. You continue to have access to historical data loaded prior to credential and token invalidation, allowing many normal reporting workflows to continue
• We do not have a confirmed ETA but are working diligently to restore full service as quickly and securely as possible
The security of your data remains our top priority and we are committed to keeping you informed every step of the way.
May 12, 2026 - 03:13 UTC
A few key points as we continue this process:
• Data connections and integrations have been temporarily suspended as an intentional precautionary measure. Please do not attempt to reconnect at this time.
• Once our experts complete their validation and an all-clear is confirmed, you will be notified regarding safe reactivation of credentials, tokens, and integrations
• TapAnalytics and Reporting functionality remain operational. You continue to have access to historical data loaded prior to credential and token invalidation, allowing many normal reporting workflows to continue
• We do not have a confirmed ETA but are working diligently to restore full service as quickly and securely as possible
The security of your data remains our top priority and we are committed to keeping you informed every step of the way.
May 12, 2026 - 03:13 UTC
Update - Our team and our external cybersecurity experts worked through the weekend on the investigation. The investigation remains ongoing. We will provide our next update by end of day Monday.
For any immediate questions, please contact clientsecurity@tapclicks.com.
May 11, 2026 - 04:25 UTC
For any immediate questions, please contact clientsecurity@tapclicks.com.
May 11, 2026 - 04:25 UTC
Investigating - TapClicks has recently identified a security incident involving unauthorized access to our environment. Upon discovery, we immediately activated our incident response protocols and engaged leading external cybersecurity experts to assist in a thorough investigation.
Current Status:
Our team is working diligently to determine the nature and scope of the incident. The investigation is ongoing, and we are taking proactive steps to further secure our systems and protect our environment.
What to Expect:
We are committed to providing timely updates as the investigation progresses and additional facts are confirmed. Protecting the integrity of our systems and the trust of our customers remains our highest priority.
For any immediate questions, please contact clientsecurity@tapclicks.com
May 08, 2026 - 18:07 UTC
Current Status:
Our team is working diligently to determine the nature and scope of the incident. The investigation is ongoing, and we are taking proactive steps to further secure our systems and protect our environment.
What to Expect:
We are committed to providing timely updates as the investigation progresses and additional facts are confirmed. Protecting the integrity of our systems and the trust of our customers remains our highest priority.
For any immediate questions, please contact clientsecurity@tapclicks.com
May 08, 2026 - 18:07 UTC
Identified - Issue: We have identified on October 3rd, 2024 a issue with Meta Facebook Ads where Spend data discrepancies are impacting customers connected to the Facebook Ads Instant Connector.
Impact: Only Spend metrics are affected; all other metrics are operational as expected.
Cause:
Facebook is aware of this issue and is actively working to resolve it. Resolutions and action currently is waiting for the Facebook Ads team.
For more details and to track Facebook's progress, you can view their open ticket here: Facebook Support Bug [https://developers.facebook.com/support/bugs/1264146567913934/].
We will continue to monitor the situation and provide updates as soon as more information becomes available.
Thank you for your patience.
Oct 23, 2024 - 15:54 UTC
Impact: Only Spend metrics are affected; all other metrics are operational as expected.
Cause:
Facebook is aware of this issue and is actively working to resolve it. Resolutions and action currently is waiting for the Facebook Ads team.
For more details and to track Facebook's progress, you can view their open ticket here: Facebook Support Bug [https://developers.facebook.com/support/bugs/1264146567913934/].
We will continue to monitor the situation and provide updates as soon as more information becomes available.
Thank you for your patience.
Oct 23, 2024 - 15:54 UTC
TapAnalytics/TapReports
Partial Outage
TapOrders/TapWorkflow
Partial Outage
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance