Update: This issue has been resolved now by Facebook. We have also removed the tags we previously put up for the 3 fields mentioned earlier (Total Reach, Reach Last 7 Days, Reach Last 28 Days.)
Data is now coming in for all fields.
Posted Nov 10, 2023 - 17:07 UTC
Update
UPDATE: Facebook Insights fetches have been completing to pull data via API with the exception of the three impacted metrics, Total Reach, Reach Last 7 Days, and Reach Last 28 Days metrics.
While we continue to wait for FB to address these metrics in their API, we have labeled these metrics in the TapClicks application as temporarily unavailable.
If you have historical reach data that has been previously stored in TapClicks, the data is still available in TapClicks. However, the three FB Reach metrics will be empty for current data until the issue is addressed on Facebook's end.
Posted Nov 08, 2023 - 21:00 UTC
Identified
Issue: Data Fetches are failing for Facebook Insights. The issue appears to be caused by the Total Reach, Reach Last 7 Days, and Reach Last 28 Days metrics. The issue has been reported to Facebook.
Impact: This only affects customers who are connected to the Facebook Insights Instant-on Connector. All other data sources are unimpacted by this error.
ETA: (TBD by Facebook) In the meantime, our engineering team is working on a temporary solution that will allow fetches to complete to pull data for all fields except: Total Reach, Reach Last 7 Days, Reach Last 28 Days.