Simpli.fi - “Unknown” Geo Fence Data
Incident Report for TapClicks
Resolved
If you are using Simpli.fi’s Geo Fence data view you may have seen the value “Unknown” appearing in the “Geo Fence” field beginning in early June. This was due to a source data problem coming through the Simpli.fi API and was subsequently populated to TapClicks during daily fetch processing.

We have been working with Simpli.fi to resolve the data at the source and have purged all “Unknown” geo fence values that we received from them for dates starting June 1st, 2018. We have also confirmed that these “Unkonwn” geo fence values are no longer part of the Organization Geo Fence Legacy reports that we receive from Simpli.fi.

We are continuing to work with Simpli.fi to determine if Geo Fence data from before June 1st, 2018 may have been affected and will take the necessary actions based on Simpli.fi’s findings.

No data outside of the Geo Fence data view has been impacted by this issue.

If you have any questions please contact your Customer Success Manager.
Posted about 1 year ago. Jun 20, 2018 - 15:58 UTC
This incident affected: TapAnalytics/TapReports.