Investigating - Facebook has an issue with their Facebook Insights data. As a result, some TapClicks customers using Facebook Insights are are not seeing updated Insights data. Facebook is aware of the issue and is working on a resolution. You can see more details on there progress here https://developers.facebook.com/support/bugs/311972756433743/

We will keep you posted when the issue has been resolved.

If you have any questions, please reach out to your Customer Success Manager.

Thank you!
May 26, 19:17 UTC
TapAnalytics/TapReports Operational
TapOrders/TapWorkflow Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 4, 2020

No incidents reported today.

Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020

No incidents reported.

Jul 30, 2020
Resolved - This incident has been resolved.
Jul 30, 01:18 UTC
Identified - Simpli.fi has identified that they had an issue with invalid clicks, which they have now corrected. We will be reloading the Simpli.fi data in our database to correct the data.

We are starting the reload process tonight (July 28) and expect it will be complete in the next few days (or less). During this time, you may experience your fetches taking a bit more time than usual. We decided to launch the reload ahead of the "weekend off-hours" in order for our customers to have corrected data in time for any first of the month reporting.

Please contact your CSM if you have any questions or concerns.

Thank you!
Jul 29, 01:15 UTC
Jul 29, 2020
Jul 28, 2020

No incidents reported.

Jul 27, 2020

No incidents reported.

Jul 26, 2020

No incidents reported.

Jul 25, 2020

No incidents reported.

Jul 24, 2020

No incidents reported.

Jul 23, 2020

No incidents reported.

Jul 22, 2020

No incidents reported.

Jul 21, 2020

No incidents reported.