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Past Incidents
Apr 4, 2020
No incidents reported today.
Apr 3, 2020
No incidents reported.
Apr 2, 2020
No incidents reported.
Apr 1, 2020
Resolved -
Dear TapClick's Customers,
Facebook is encouraging 2 factor authentication. If/when you move to 2 factor authentication for your Facebook accounts (Facebook Ads, Facebook Insights, Instagram Professional) you will need to re-authenticate your connection within TapClicks. Here are the steps to re-authenticate:
* Go to Manage Services
* Find Facebook Ads tile, then click on the “Plug” icon in the upper right corner of the tile
* BEFORE the next step, best practice is to open Facebook in a new tab and Log Out of Facebook
* Find the account you want to re-authenticate from the drop down, then click the “Re-Authenticate” button
* Then, enter in the User Name and Password for that account and move through the 2 factor authentication flow
You will need to repeat this for each Facebook connection you have (Ads, Insights, Instagram Professional)
None of your mappings will be lost and if for some reason your data was delayed, once your connection has been re-authenticated the system will work on filling the missing days.
If you have any questions, please feel free to reach out to customercare@tapclicks.com or your Customer Success Manager.
Thank you!
Apr 1, 23:37 UTC
Facebook is encouraging 2 factor authentication. If/when you move to 2 factor authentication for your Facebook accounts (Facebook Ads, Facebook Insights, Instagram Professional) you will need to re-authenticate your connection within TapClicks. Here are the steps to re-authenticate:
* Go to Manage Services
* Find Facebook Ads tile, then click on the “Plug” icon in the upper right corner of the tile
* BEFORE the next step, best practice is to open Facebook in a new tab and Log Out of Facebook
* Find the account you want to re-authenticate from the drop down, then click the “Re-Authenticate” button
* Then, enter in the User Name and Password for that account and move through the 2 factor authentication flow
You will need to repeat this for each Facebook connection you have (Ads, Insights, Instagram Professional)
None of your mappings will be lost and if for some reason your data was delayed, once your connection has been re-authenticated the system will work on filling the missing days.
If you have any questions, please feel free to reach out to customercare@tapclicks.com or your Customer Success Manager.
Thank you!
Apr 1, 23:37 UTC
Mar 31, 2020
No incidents reported.
Mar 30, 2020
No incidents reported.
Mar 29, 2020
No incidents reported.
Mar 28, 2020
No incidents reported.
Mar 27, 2020
Resolved -
This incident has been resolved.
Mar 27, 00:18 UTC
Mar 27, 00:18 UTC
Investigating -
TapClicks has updated to CallRail's latest API (v3). IF you are still using v1 credentials, you will need to reach to your Account Manager at CallRail to request an updated API key. We recommend requesting the v3 key. (If you are using v2, you will still have access. However, we do recommend that at some point in time you call to upgrade to v3)
Once you have the new credentials, a Super Admin on your team will need to update the credentials in TapClicks.
To do so, go to "Manage Data Sources" screen, find the CallRail tile and click into the green plug to manage your connection.
From there, select the connection that needs updating and click edit to add the new key
If you have any questions, please reach out to your CSM or customercare@tapclicks.com for assistance.
Thank you!
Mar 25, 21:44 UTC
Once you have the new credentials, a Super Admin on your team will need to update the credentials in TapClicks.
To do so, go to "Manage Data Sources" screen, find the CallRail tile and click into the green plug to manage your connection.
From there, select the connection that needs updating and click edit to add the new key
If you have any questions, please reach out to your CSM or customercare@tapclicks.com for assistance.
Thank you!
Mar 25, 21:44 UTC
Mar 26, 2020
No incidents reported.
Mar 25, 2020
Resolved -
This incident has been resolved.
Mar 25, 21:36 UTC
Mar 25, 21:36 UTC
Update -
Instagram has changed the date for sunsetting Instagram Social. It will now be sunset March 31, 2020 (NOT March 2). We still encourage anyone using Instagram Social to move to Instagram Professional by following the steps outlined below.
Reminder of Action needed to move to Instagram Professional:
* First, upgrade your Instagram Account
* Log into your Instagram Account
* Go to your Profile, then click on the three horizontal lines in the upper right hand corner
* Then on this screen, click on “Settings”
* Then click on “Account”
* Scroll to the bottom and click on “Switch to Professional Account”
* From here you can select either a Business or Creator Account.
* Both account types are supported in this TapClicks Connector
* Creator: Best for public figured, content producers, artists, and influencer
* Business: Best for retailers, local business, brands, organizations, and service providers you can change this back to a Personal
Account in the future if needed
Then, link your Instagram Account to your Facebook Page
This step is required in order to authenticate to the API
To connect your Facebook Page to your Instagram Professional Account please refer to the Instagram Help Article
Then, authenticate to the new "Instagram Professional" service in Manage Data Sources, map your records, and build out your dashboards as needed!
If you have any questions, please reach out to your CSM for assistance.
Feb 27, 20:45 UTC
Reminder of Action needed to move to Instagram Professional:
* First, upgrade your Instagram Account
* Log into your Instagram Account
* Go to your Profile, then click on the three horizontal lines in the upper right hand corner
* Then on this screen, click on “Settings”
* Then click on “Account”
* Scroll to the bottom and click on “Switch to Professional Account”
* From here you can select either a Business or Creator Account.
* Both account types are supported in this TapClicks Connector
* Creator: Best for public figured, content producers, artists, and influencer
* Business: Best for retailers, local business, brands, organizations, and service providers you can change this back to a Personal
Account in the future if needed
Then, link your Instagram Account to your Facebook Page
This step is required in order to authenticate to the API
To connect your Facebook Page to your Instagram Professional Account please refer to the Instagram Help Article
Then, authenticate to the new "Instagram Professional" service in Manage Data Sources, map your records, and build out your dashboards as needed!
If you have any questions, please reach out to your CSM for assistance.
Feb 27, 20:45 UTC
Monitoring -
"Instagram Professional" is now available on TapClicks! If you have been using "Instagram Social", you will need to move to the new feed BEFORE March 2, 2020. You will see that "Instagram Social" is now labeled "Instagram Social (Deprecated)". The new feed is called Instagram Professional and supports both Instagram Professional - "Creator" and "Business".
Reminder of Action needed to move to Instagram Professional:
* First, upgrade your Instagram Account
* Log into your Instagram Account
* Go to your Profile, then click on the three horizontal lines in the upper right hand corner
* Then on this screen, click on “Settings”
* Then click on “Account”
* Scroll to the bottom and click on “Switch to Professional Account”
* From here you can select either a Business or Creator Account.
* Both account types are supported in this TapClicks Connector
* Creator: Best for public figured, content producers, artists, and influencer
* Business: Best for retailers, local business, brands, organizations, and service providers you can change this back to a Personal
Account in the future if needed
Then, link your Instagram Account to your Facebook Page
This step is required in order to authenticate to the API
To connect your Facebook Page to your Instagram Professional Account please refer to the Instagram Help Article
Then, authenticate to the new "Instagram Professional" service in Manage Data Sources, map your records, and build out your dashboards as needed!
If you have any questions, please reach out to your CSM for assistance.
Thank you!
Feb 21, 18:31 UTC
Reminder of Action needed to move to Instagram Professional:
* First, upgrade your Instagram Account
* Log into your Instagram Account
* Go to your Profile, then click on the three horizontal lines in the upper right hand corner
* Then on this screen, click on “Settings”
* Then click on “Account”
* Scroll to the bottom and click on “Switch to Professional Account”
* From here you can select either a Business or Creator Account.
* Both account types are supported in this TapClicks Connector
* Creator: Best for public figured, content producers, artists, and influencer
* Business: Best for retailers, local business, brands, organizations, and service providers you can change this back to a Personal
Account in the future if needed
Then, link your Instagram Account to your Facebook Page
This step is required in order to authenticate to the API
To connect your Facebook Page to your Instagram Professional Account please refer to the Instagram Help Article
Then, authenticate to the new "Instagram Professional" service in Manage Data Sources, map your records, and build out your dashboards as needed!
If you have any questions, please reach out to your CSM for assistance.
Thank you!
Feb 21, 18:31 UTC
Investigating -
Starting March 2, 2020 performance metrics will no longer be available through the Instagram Social data source. Instagram social metrics will be available through the 'Instagram Business' feed.
In order to report on social metrics from Instagram, you must follow the steps below to either upgrade or link your Instagram account.
First, upgrade your Account
* Log into your Instagram Account
* Go to your Profile, then click on the three horizontal lines in the upper right hand corner
* Then on this screen, click on “Settings”
* Then click on “Account”
* Scroll to the bottom and click on “Switch to Professional Account”
* From here you can select either a Business or Creator Account.
* Both account types are supported in this TapClicks Connector
* Creator: Best for public figured, content producers, artists, and influencer
* Business: Best for retailers, local business, brands, organizations, and service providers you can change this back to a Personal
Account in the future if needed
For more information on the Instagram Help Center, please refer to the article about setting up a Professional Account, which can be found here:
https://help.instagram.com/399237934150902?fbclid=IwAR2eNP5fUZ0XRZRezM2t5Kg6R1F4pfm2M8WzAsSLiYc53fbmAo7vErnd1hU
Or this article about setting up a Creator Account: https://help.instagram.com/2358103564437429
Then, link your Instagram Account to your Facebook Page
* This step is required in order to authenticate to the API
* To connect your Facebook Page to your Instagram Business Account please refer to the Instagram Help Article, which can be found here: https://help.instagram.com/399237934150902fbclid=IwAR2eNP5fUZ0XRZRezM2t5Kg6R1F4pfm2M8WzAsSLiYc53fbmAo7vErnd1hU
Then, authenticate to the new Instagram Business service in Manage Data Sources, map your records, and build out your dashboards as needed.
If you have any questions, please reach out to your CSM for assistance.
Thank you!
Feb 7, 22:11 UTC
In order to report on social metrics from Instagram, you must follow the steps below to either upgrade or link your Instagram account.
First, upgrade your Account
* Log into your Instagram Account
* Go to your Profile, then click on the three horizontal lines in the upper right hand corner
* Then on this screen, click on “Settings”
* Then click on “Account”
* Scroll to the bottom and click on “Switch to Professional Account”
* From here you can select either a Business or Creator Account.
* Both account types are supported in this TapClicks Connector
* Creator: Best for public figured, content producers, artists, and influencer
* Business: Best for retailers, local business, brands, organizations, and service providers you can change this back to a Personal
Account in the future if needed
For more information on the Instagram Help Center, please refer to the article about setting up a Professional Account, which can be found here:
https://help.instagram.com/399237934150902?fbclid=IwAR2eNP5fUZ0XRZRezM2t5Kg6R1F4pfm2M8WzAsSLiYc53fbmAo7vErnd1hU
Or this article about setting up a Creator Account: https://help.instagram.com/2358103564437429
Then, link your Instagram Account to your Facebook Page
* This step is required in order to authenticate to the API
* To connect your Facebook Page to your Instagram Business Account please refer to the Instagram Help Article, which can be found here: https://help.instagram.com/399237934150902fbclid=IwAR2eNP5fUZ0XRZRezM2t5Kg6R1F4pfm2M8WzAsSLiYc53fbmAo7vErnd1hU
Then, authenticate to the new Instagram Business service in Manage Data Sources, map your records, and build out your dashboards as needed.
If you have any questions, please reach out to your CSM for assistance.
Thank you!
Feb 7, 22:11 UTC
Mar 24, 2020
No incidents reported.
Mar 23, 2020
No incidents reported.
Mar 22, 2020
No incidents reported.
Mar 21, 2020
No incidents reported.