Identified - On Wednesday, Facebook began limiting data and access to the Instagram API.

Specifically, for the Instagram “Comments” dataview, the following metrics are no longer available from Facebook/Instagram:
Profile Picture
Author Name
Author ID

Data for any of these metrics and stored in TapClicks will remain, but TapClicks will no longer be updating these metrics going forward.

Note that these changes do not impact the Instagram ad data that we pull for our Facebook Ads integration as they come from a different API.
Apr 6, 18:00 UTC
Monitoring - Earlier this week Facebook anounced new data management practices and access restrictions through their APIs for both Facebook and Instagram data. (specifics available here.)

While the access limitations are widely supported and well received, Facebook seems to be making some of these changes in real time without providing details of the changes or their timing.

These unannounced changes can impact TapClicks daily fetches of Facebook and Instagram data temporarily while we identify the unannounced changes and modify our fetch logic to adjust. This can result in either failed Facebook fetches or partial fetch completions.

TapClicks is monitoring this actively and making the necessary adjustments to ensure successful Facebook/Instagram data refreshes in your instance.
Apr 6, 17:57 UTC
Monitoring - The Facebook Ads fetches for some instances are intermittently running longer than normal. This has been reported to Facebook and we are awaiting an update. The result of this Facebook Ads API bug is that in some cases a fetch will timeout before it completes. Note, this is not impacting all customer instances nor all Facebook Ads fetches.

In the interim, TapClicks is monitoring fetches as best possible and making adjustments where possible and appropriate.
Mar 27, 19:47 UTC
TapAnalytics/TapReports   Operational
TapOrders/TapWorkflow   Operational
Operational
Degraded Performance
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Maintenance
Past Incidents
May 24, 2018

No incidents reported today.

May 23, 2018

No incidents reported.

May 22, 2018

No incidents reported.

May 21, 2018

No incidents reported.

May 20, 2018

No incidents reported.

May 19, 2018

No incidents reported.

May 18, 2018

No incidents reported.

May 17, 2018

No incidents reported.

May 16, 2018

No incidents reported.

May 15, 2018

No incidents reported.

May 14, 2018

No incidents reported.

May 13, 2018

No incidents reported.

May 12, 2018

No incidents reported.

May 11, 2018

No incidents reported.

May 10, 2018

No incidents reported.