Update - The team has evaluated a number of options to bring in data for "App+Web" properties from Google Analytics 4. We have selected a tentative path forward and we are writing requirements to move this project forward with engineering.

Once written, the solution proposal will be vetted for technical feasibility and scoped for effort. At that point, we should have an idea of a target release and will share updates here.

We are still looking for partners with "App+Web" properties to help our team drive development as quickly as possible. If you would like to help, please reach out to your Customer Success Manager who can inform you of next steps.

Thank you for your help and stay tuned for additional updates!
Nov 19, 19:50 UTC
Identified - Google Analytics has publicly released the new Google Analytics 4 platform which leverages a new Property Type, “App+Web”. Historically, Google Analytics properties were limited to the “Universal Analytics” type.

You have the ability to create new properties with the new type or you can upgrade the legacy “Universal Analytics” property type to the new “App+Web” type.

Before you move down this path, please note that once you have upgraded to “App+Web”, you cannot downgrade back to “Universal Analytics” and TapClicks does not yet have a connector with access to performance data from the new “App+Web” property type.

The legacy data for Google Analytics “Universal Analytics” properties come through the Google Analytics Core Reporting API Version 4 (https://developers.google.com/analytics/devguides/reporting/core/v4). The new “App+Web” data will be available from a new API that is currently in pre-release, the Analytics Data API (https://developers.google.com/analytics/trusted-testing/analytics-data).

What do I do?
TapClicks encourages you not to leverage the new property type for those entities that you need to report on within the TapAnalytics dashboard in the immediate to near term to ensure that your data continues to flow through the “Universal Analytics” property.

If you have already upgraded your properties or created new properties that you need for reporting, there is a way to export your data from Google Analytics 4 into Google Big Query, which Google describes here: https://support.google.com/analytics/answer/9823238?hl=en&ref_topic=9359001

Once your data is in Google Big Query, the TapClicks Smart Connector can bring that data into your reporting dashboard.

What is TapClicks doing about it?
We’re working closely with our Google contacts to understand when the Analytics Data API will be available publicly. In the interim, we’re looking to make as much progress on a new connector as we can ahead of the public release.

If you have any new “App+Web” properties and would like to partner with us to move this investigation forward, please reach out to your Customer Success Manager.

TapClicks will be updating this post as new information becomes available - if you have any questions at all, please don’t hesitate to contact us either through your Customer Success Manager or customercare@tapclicks.com
Nov 9, 18:59 UTC
TapAnalytics/TapReports Operational
TapOrders/TapWorkflow Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
Nov 28, 2020

No incidents reported today.

Nov 27, 2020

No incidents reported.

Nov 26, 2020
Resolved - Daily data loads for affected TapClicks instances have been successfully triggered and are running normally. Sorry for the inconvenience.
Nov 26, 18:14 UTC
Identified - Daily data loads for affected instances will be triggered between noon an 1 PM Eastern.
Nov 26, 16:45 UTC
Investigating - We have identified an infrastructure problem preventing daily data loads from being triggered for several clients this morning. We have addressed the problem and will re-trigger the daily data load for the affected clients shortly.
Nov 26, 15:26 UTC
Nov 25, 2020

No incidents reported.

Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020

Unresolved incident: Google Analytics 4 New Property Type “App+Web”.

Nov 18, 2020

No incidents reported.

Nov 17, 2020

No incidents reported.

Nov 16, 2020

No incidents reported.

Nov 15, 2020

No incidents reported.

Nov 14, 2020

No incidents reported.