Investigating - LinkedIn has let us know that they need to restate all their Ads Data from May 13 forward. We are beginning the reload process today and we expect it to be completed by start of business Monday (U.S. EDT).
May 29, 21:37 UTC
Investigating - Facebook has an issue with their Facebook Insights data. As a result, some TapClicks customers using Facebook Insights are are not seeing updated Insights data. Facebook is aware of the issue and is working on a resolution. You can see more details on there progress here https://developers.facebook.com/support/bugs/311972756433743/

We will keep you posted when the issue has been resolved.

If you have any questions, please reach out to your Customer Success Manager.

Thank you!
May 26, 19:17 UTC
TapAnalytics/TapReports Operational
TapOrders/TapWorkflow Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 29, 2020

Unresolved incident: Linkedin Ads Data Issue.

May 28, 2020

No incidents reported.

May 27, 2020

No incidents reported.

May 26, 2020
Resolved - This incident has been resolved.
May 26, 16:05 UTC
Investigating - Google PageSpeed recently deprecated the API being used by TapClicks. As a result, all existing PageSpeed metrics that have been available on TapClicks are no longer updating.

We are currently targeting to have the new PageSpeed API live in our July release (July 16, 2020).

The existing metrics will no longer be available in the new API. Therefore, any widgets that include existing Google PageSpeed metrics will not update but historical data we received in the past will remain available. If you want the newly available metrics to be incorporated into widget, you will need to update widgets that include Google PageSpeed.

Please feel free to reach out to your CSM for any additional guidance.
May 22, 18:46 UTC
May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020
Resolved - This incident has been resolved.
May 22, 18:29 UTC
Investigating - TapClicks has recently upgraded the CallRail API to v3. With this upgrade the support of old version API keys is no longer possible. TapClicks customers using CallRail will need to move to API v3 credentials.

Steps:
1) Reach out to CallRail to request v3 API keys
2) Re-authenticate your CallRail connection in TapClicks

Steps to re-authenticate:
1) Log into you TapClicks instance
2) Click on the plug icon in the bar just below your company logo
3) Find the CallRail tile and click on the plug icon in the upper right corner of the tile
4) Click the "EDIT" button in the dialog box
5) Enter the API V3 key and click "EDIT ACCOUNT" button

If you have any questions, please reach out to your CSM for assistance.

Thank you!
May 16, 00:00 UTC
May 21, 2020

No incidents reported.

May 20, 2020

No incidents reported.

May 19, 2020

No incidents reported.

May 18, 2020
Resolved - The Simpli.fi Conversion data has been reloaded with corrected metrics. Dashboards will now reflect correct data and if needed, reports can be rerun to reflect the updated information.

If you have any questions, please reach out to your CSM.

Thank you!
May 18, 22:13 UTC
Investigating - Simpli.fi has informed us that they have corrected an issue with Conversion Data attribution starting on April 21. As a result, we will need to purge and reload the affected data for all clients.

We will be purging the incorrect data and reloading the corrected data starting after hours this evening (May 14). We estimate that the reloads will be completed by Monday, but will post an update if processing takes longer.

BETWEEN TONIGHT AND MONDAY MORNING, IF A YOU OR ONE OF YOUR CLIENTS LOG IN TO THE PLATFORM THESE METRICS WILL BE MISSING FROM APRIL 21 FORWARD.

The impacted data comes from the following Simpli.fi Report Templates:
* Organization Keyword Conversion
* Organization Geo-Fencing Conversion by Geo Fence
* Organization Domain Conversions

If you have pulled April reports with Smpli.fi data in them for any of those reports above and would like to send updated data to your advertisers, consider running reports again after your reloads are complete.

If you have any questions, please contact your Customer Success Manager.

Thank you
May 14, 16:08 UTC
May 17, 2020

No incidents reported.

May 16, 2020
May 15, 2020

No incidents reported.