TapClicks Status

Twitter Ads

Identified - Twitter recently had a change with their Twitter Ads, which now requires all customers to re-authenticate their Twitter Ads Connection to re-establish data flow. Please reach out to your Customer Success Manager if you have any further questions.

(Note, if you manage multiple Twitter Ads Connections, it's best to log out of Twitter before taking these steps OR open an incognito / private window before taking these steps)
Go to Manage Services
Hover over the Twitter Ads Tile
Click on the Green Plug Icon
Select the Account you wish to re-authenticate
Click Reauthenticate
Jan 30, 04:04 UTC

TapAnalytics/TapReports Operational

TapOrders/TapWorkflow Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 19, 2019

No incidents reported today.

Feb 18, 2019

No incidents reported.

Feb 17, 2019

No incidents reported.

Feb 16, 2019

No incidents reported.

Feb 15, 2019

No incidents reported.

Feb 14, 2019

No incidents reported.

Feb 13, 2019

No incidents reported.

Feb 12, 2019

Simpli.fi Scheduled Reports

Resolved - Simpli.fi scheduled reports have been updated. This issue has been resolved.
Feb 12, 03:05 UTC

Identified - Simpli.fi experienced a server outage early this month which may have had some impact to scheduled reports for a subset of Simpli.fi customers. The TapClicks team has reviewed a number of customer's data sets and while this issue looks to be intermittent within the TapAnalytics dashboard, the team will be issuing reloads of data from Feb 1 forward for all Simpli.fi customers to ensure data integrity.

These reloads will be complete by start of business Monday at the latest.
Feb 8, 16:45 UTC

Feb 11, 2019

No incidents reported.

Feb 10, 2019

No incidents reported.

Feb 9, 2019

No incidents reported.

Feb 8, 2019

Centro Feeds

Resolved - The Centro Basis feeds have been tested and will be pushed into production over night. Feeds should update as normal in the morning. If you have any questions, please reach out to your CSM or customercare@tapclicks.com . Thank you!
Feb 8, 02:05 UTC

Identified - Earlier this week, Centro updated their Basis DSP API and it has interrupted data flow to TapAnalytics through the Centro DSP tile. We have been working with our partner to ensure that this is communicated ahead of time in the future. TapClicks is testing the new methods at this time and once cleared, will push them into production.
Feb 7, 18:47 UTC

Feb 6, 2019

No incidents reported.

Feb 5, 2019

No incidents reported.

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