Update - Update - August 7th
As of this morning we are beginning to see some Facebook Insight data refreshing during our daily fetch process. The updating data is limited to Top Level Metrics.
We are continuing to work with Facebook to fully restore data refreshes across all Facebook Insights metrics and are monitoring on a daily basis.
Aug 8, 13:52 UTC
As of this morning we are beginning to see some Facebook Insight data refreshing during our daily fetch process. The updating data is limited to Top Level Metrics.
We are continuing to work with Facebook to fully restore data refreshes across all Facebook Insights metrics and are monitoring on a daily basis.
Aug 8, 13:52 UTC
Identified - Update: August 1, 2018
The issues loading Facebook Insights data continue to persist. This outage is due to changes/updates being made within Facebook as a result of their involvement with Cambridge Analytica and is not specific to TapClicks.
We continue to interact with Facebook to resolve this quickly. Public information on this topic is available at the attached link: https://developers.facebook.com/support/bugs/1703516899744239/?disable_redirect=0
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We are experiencing issues loading Facebook Insights data through the established API. We are working with Facebook to resolve this issue at the data source.
Facebook data should be up to date through July 29th, but may not be complete for July 30th or 31st.
We will continue to work on resolving this issue with the highest urgency.
Jul 31, 16:02 UTC
The issues loading Facebook Insights data continue to persist. This outage is due to changes/updates being made within Facebook as a result of their involvement with Cambridge Analytica and is not specific to TapClicks.
We continue to interact with Facebook to resolve this quickly. Public information on this topic is available at the attached link: https://developers.facebook.com/support/bugs/1703516899744239/?disable_redirect=0
*************************************************************************************************************************
We are experiencing issues loading Facebook Insights data through the established API. We are working with Facebook to resolve this issue at the data source.
Facebook data should be up to date through July 29th, but may not be complete for July 30th or 31st.
We will continue to work on resolving this issue with the highest urgency.
Jul 31, 16:02 UTC
Monitoring - Related to the Doubleclick Bid Manager API issues being worked to by Doubleclick we have begun seeing intermittent fetch failures with the Doubleclick Campaign Manager (DCM) connection (including the fka Doubleclick For Advertisers (DFA)).
The DCM failures are associated with a dependency on the DBM metric “DBM Cost”. Whenever this metric is in use as part of the DCM connection there is a high risk of the DCM fetch failing.
We are urging all customers who utilize the DCM connection for TapClicks to be conscious of the potential for missing data while Doubleclick works to resolve the API inconsistency for DBM.
Updates to the DBM API inconsistency will be posted her as they become available.
Jun 25, 18:07 UTC
The DCM failures are associated with a dependency on the DBM metric “DBM Cost”. Whenever this metric is in use as part of the DCM connection there is a high risk of the DCM fetch failing.
We are urging all customers who utilize the DCM connection for TapClicks to be conscious of the potential for missing data while Doubleclick works to resolve the API inconsistency for DBM.
Updates to the DBM API inconsistency will be posted her as they become available.
Jun 25, 18:07 UTC
TapAnalytics/TapReports
Partial Outage
TapOrders/TapWorkflow
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance