Resolved We have identified and resolved the issue that caused some scheduled reports to be sent out as blank. Scheduled reports are now being generated and sent correctly.
To avoid potential sending duplicate emails for customers, if you would like assistance resending any scheduled reports that were previously sent as blank, please contact us at support@tapclicks.com. Our team will gladly coordinate with you to resend the reports.
Thank you for your patience as we worked to resolve this issue.
Posted Dec 13, 2024 - 19:47 UTC
Identified
Identified: We are aware of an issue where some scheduled reports are being sent out as blank for some customers. Our team is actively working on a resolution.
Impacted Services: Scheduled Reporting
Impact Details: Some users may receive scheduled reports without content. We will resend emails with pdfs when ready.
Dashboards are not impacted and users can export reports through the application still.
We apologize for the inconvenience this is causing and are working on this as a priority. We will provide further updates as soon as we have additional information.