Identified - Issue: We have identified on October 3rd, 2024 a issue with Meta Facebook Ads where Spend data discrepancies are impacting customers connected to the Facebook Ads Instant Connector.
Impact: Only Spend metrics are affected; all other metrics are operational as expected. Cause:
Facebook is aware of this issue and is actively working to resolve it. Resolutions and action currently is waiting for the Facebook Ads team.
Resolved -
Google Ads services were successfully restored following a fix implemented on March 19th. After thorough monitoring, we can confirm that the intermittent Fetch issue has been resolved. If you continue to experience any problems with the Google Ads connector, please contact us at support@tapclicks.com.
Thank you, The TapClicks Team
Mar 20, 17:48 UTC
Investigating -
Incident Summary: We are currently investigating an issue affecting some of our customers who are connected to the Google Ads API. Due to recent changes made on Google's end, certain customers are experiencing difficulties with fetching data.
Current Status: Our team is actively working with Google and collaborating closely with their team for a resolution.
What’s Affected:
Customers with active Google Ads API connections may experience intermittent data fetching failures or delays. Affected customers may notice incomplete or outdated data in their dashboards.
Next Steps: We will continue to monitor the situation and keep you updated as we work with Google to resolve this issue. We are prioritizing this matter and will provide a follow-up once we have more information or once the issue has been resolved.
Mar 19, 16:11 UTC
Resolved -
After carefully monitoring, all customers are stable with the fix done by the BigData provider yesterday.
This incident is now resolved. Please reach out to support@tapclicks.com if you are still observing any issues.
Thank you, The TapClicks Team
Mar 20, 15:33 UTC
Monitoring -
Update:
Our BigData engine provider has implemented a fix on their end. Customers hosted on BigData servers are being restored, and we are seeing a significant improvement in dashboard performance.
We will continue to closely monitor performance in collaboration with the provider to ensure stability moving forward.
Mar 19, 19:21 UTC
Identified -
We have identified that there is incident going on with one of our provider is impacting clients on the BigData package.
We are working closely with the provider to get the service back ASAP.
This is a global incident that was reported by the BigData data engine provider.
This is impacting TapAnalytics and TapReport among other services.
Customers not on BigData packages are not impacted.
Mar 19, 15:47 UTC
