Identified - Issue: We have identified on October 3rd, 2024 a issue with Meta Facebook Ads where Spend data discrepancies are impacting customers connected to the Facebook Ads Instant Connector.
Impact: Only Spend metrics are affected; all other metrics are operational as expected. Cause:
Facebook is aware of this issue and is actively working to resolve it. Resolutions and action currently is waiting for the Facebook Ads team.
Resolved -
The recent issue affecting data in Smart Connector sublevel views is now resolved. We have completed verifying data integrity and restored all affected historical records. Service is now operating normally.
Should you see any further issues, please contact our support team at support@tapclicks.com for immediate assistance.
Our team is completing a full root cause analysis to improve system stability and has already implemented several preventative measures. Thank you for your patience.
Sep 4, 13:59 UTC
Update -
The data correction process is now complete for all customers. Our team is proactively running data integrity checks against backups over the coming days to ensure all data was accurately restored. While we expect a full recovery, if you notice any discrepancies within your multi-level Smart Connectors, please contact our support team at support@tapclicks.com. We are ready to investigate further or initiate a historical data reload if needed.
Aug 29, 20:20 UTC
Update -
Problematic rows have been removed from impacted Smart Connector sublevels (levels 3 and below) for all customers except one, with whom we are in direct communication. Data reloads are still running on some instances, but have completed on most. We will provide more updates as they become available.
Aug 28, 15:28 UTC
Update -
Data reloads have completed for most Smart Connectors that have 2 levels (parent level + 1 sublevel deep).
Our team is still working on addressing issues with Smart Connectors that are more than 2 levels deep (meaning, they have sublevels of sublevels, or deeper) and we will provide more updates as they become available.
Rest assured that resolving this is our top priority and the team is working around the clock to fix the remaining impacted Smart Connectors.
Aug 27, 22:05 UTC
Update -
Problematic rows have been removed overnight and data reloads are now in progress.
Aug 27, 13:53 UTC
Update -
The team is finalizing the logic to clean up problematic rows tonight. Once complete, we will be triggering data reloads that will run for part of the day on Wednesday. We will provide other updates as they become available. Thanks for your patience as we resolve this.
Aug 27, 01:20 UTC
Identified -
We have identified an issue affecting some Smart Connectors with sub-level data views. The issue is causing:
- Slower than usual data loads - Inaccurate results in some cases, due to duplicate or additional rows being created
Smart Connectors with a single-level data view (no additional views configured) are not impacted.
Our engineering team has identified the root cause and is currently deploying a fix. After the fix is in place, we will also:
- Clean up the problematic rows - Re-load the affected data to ensure accuracy
We will continue to provide updates as remediation progresses.
If you have questions or need assistance, please reach out to customercare@tapclicks.com
Aug 26, 19:56 UTC
