Identified - Issue: We have identified on October 3rd, 2024 a issue with Meta Facebook Ads where Spend data discrepancies are impacting customers connected to the Facebook Ads Instant Connector.
Impact: Only Spend metrics are affected; all other metrics are operational as expected. Cause:
Facebook is aware of this issue and is actively working to resolve it. Resolutions and action currently is waiting for the Facebook Ads team.
Resolved -
This incident has been resolved.
Jun 13, 15:31 UTC
Investigating -
A subset of our customers connected to Simpli.fi are experiencing data delays due to a technical issue on our end. Impacted customers can see this by looking at "Connections with issues to be investigated by TapClicks" on the main tab of their Data Load Status dashboard and have received notifications via email already if they have configured these on the Notifications tab of the Data Load Status dashboard.
Our team is actively working on resolving the issue and we will provide updates as they become available.
We apologize for the inconvenience.
Jun 5, 14:04 UTC
Resolved -
Update: All of Simpli.fi reporting services were restored starting around 7PM (CT) last evening and fetches for today have been completing without errors.
If you are still experiencing issues with your Simpli.fi connection, please reach out to support@tapclicks.com
Thank you
Jun 4, 14:54 UTC
Identified -
Impact: Data Delays for Simpli.fi-Connected Customers
Monitoring
We are currently observing intermittent connection issues between TapClicks and Simpli.fi, as reported by our partner at Simpli.fi. This is impacting customers whose data sources are connected to Simpli.fi via TapClicks.
What you may experience:
Delays in the availability of new data from Simpli.fi
Historical data previously collected remains accessible and unaffected
Simpli.fi has identified the issue and is actively working toward a resolution on their end. TapClicks will continue to monitor the situation closely and provide updates as we receive them.
